We all do our best to go “over and above” to look after people the way we would like people to look after our own loved ones.
Ranking at the top 20 Home Care Providers South West England 2019 and 2020
Don’t just take our word for it….
"In my capacity as an agency nurse, I have frequent contact with patients in their own homes, in care homes, hospitals, and with other healthcare professionals charged with looking after them. I have nursed all over the UK and have seen many examples of high quality care in various settings. My experience with Better Care at Home West was first class. Not often do I get to see leaders of such organisations playing such a direct role in patient care, setting such a fine example to their colleagues. It was very clear to me that Better Care at Home West fosters a culture in which the interests of clients and their families are placed front and centre of everything they do. Carers were true patient advocates and it was clear that they cared deeply about the person being looked after. I would not hesitate to recommend them to members of my family and would feel more than happy being a service user myself. It was a genuine pleasure to work with such an excellent team."
J.P. March 2021
From the first moment I met Joannah from Bettercare at Home I felt Mum would be in safe hands. Mum took to Jo straight away. Jo and her "girls" are wonderful to Mum, nothing is too much trouble. Mum had lost a lot of weight but they are all encouraging mum to eat. Cooking extra snacks and helping feed her if she gives up. Joannah is very proactive with Mum and makes sure she gets all the correct medication and that the Doctors are doing their best by Mum. I feel so confident with Mum in Joannah's Care I even had a holiday recently and for the first time didn't worry about Mum at home.
August 2018
The support you offered us as family members was a huge help, keeping us informed all the way and nothing was too much trouble for you, even giving me the chance to pop out for walk which was very much appreciated. Your team were always on time, always had a smile a reassuring word, total professionalism and even a hug when needed. We really could not have managed without you all.
September 2017
When you realise you need the srvices of care in the home, it's a very distressing time. Finding the right carer isn't something that is necessarily easy. However, from the first time we met Jonannah and Rowan from Better Care, we knew that they would provide a service that alllowed us as a family to care for my husband with dignity.
Better Care employ a team of carers that came into our home as strangers but became frinds. When the days were a struggle and it became an awful period for our family, we had the confidence of knowing these people would visit us and care for us all, not just my husband.
We were so pleased that we had Better Care caring for us - and so very lucky.
October 2017
Better Care at Home cared for my elderly relative for a period of eight months, when she was becoming increasingly frail and dependent. Throughout this time the care she received was excellent.
The carers were unfailingly kind, patient and capable. Jonannah, the manger, was always available to discuss issues as they arose and dealt with them in an efficient and sensitive way. She also liaised with local services and helped ensure that my cousin recieved them when needed.
When my cousin was admitted to hospital Joannah visited her regularly and ensured that her needs were met. Throughout these difficult months I always felt that the agency cared for my cousin and valued her as an individual. I will always be grateful to Joannah and her team.
July 2018
I have found you all to be charming and diplomatic.... you have remained a mainstay, beavering away in the background in ways that my Mother would not find intrusive.
January 2018
Thank you so much for the wonderful care which you and your excellent team lavished on Mum over the months and for the immense reassurance it has been knowing that you and your team have been looking after her in such an inteligent, loving and productive way and to such an exceptional standard.
March 2018
